Table of contents
Our Commitment: btd22 believes your personal data belongs to you alone. We use it only to provide you with a better experience — nothing more. This Privacy Policy is our written commitment to that promise.
Introduction — Why this policy matters
Btd22 (referred to herein as "we" or "the platform") is the trusted gaming platform for millions of players across Bangladesh. When you use our services, you share certain information with us — and you have every right to know how that information is managed.
This Privacy Policy gives you a complete picture of how we handle your data. We want you to know that your information is safe with us — and that we are fully honest and transparent about how it is used.
By using the btd22 website, creating an account, or accessing any of our services, you agree to this Privacy Policy. This policy is part of our Terms & Conditionsas part of.
What types of data we collect
Btd22 collects two types of information: what you provide directly, and what is gathered automatically as you use the platform.
| Data Type | Example | Purpose |
|---|---|---|
| Identity Information | Name, date of birth, NID number | KYC Verification |
| Contact Information | Mobile number, email | Notifications |
| Financial Information | MFS number, transaction history | Payment |
| Gaming Activity | Games played, betting history | Service Improvement |
| Device Information | IP address, browser, OS | Security |
| Location Data | Approximate city/country (derived from IP) | Access control |
We Never We do not store your full bank account number, card number, or mfs PIN. Payment details are used solely to verify transactions.
How your data is collected
Btd22 collects information through several methods. We are fully transparent about each one:
Directly from you
You provide information directly during registration, when making a deposit or withdrawal, or when contacting customer support.
Automatically
When you use btd22, certain information is collected automatically:
- Your device's IP address and device type
- Browser & Operating System Information
- Time spent on each page
- Games played and login history
- Cookies & Session Data
From Third Parties (Limited)
Transaction confirmation details from bKash/Nagad/Rocket are used for payment verification. For KYC verification, information may be cross-checked against government databases.
How Your Information Is Used
Btd22 uses your data only for specific, legitimate, and necessary purposes. We never access your information without a valid reason.
- Account Management: Login security, password resets, and account verification
- Payment Processing: Processing deposits, sending withdrawals, verifying transactions
- Service improvement: Understanding your preferences to recommend better games
- Ensuring security: Preventing fraud and account hacking
- Legal compliance: Providing required information to regulatory authorities
- Customer support: Resolving your complaints and inquiries
- Relevant notifications: To inform you of relevant promotions and updates (with your consent only)
You may unsubscribe from promotional and marketing messages at any time. However, service-related messages (such as transaction and security alerts) cannot be turned off.
Data sharing policy — with whom and why
Btd22 Never sells your data. However, limited information may be shared in certain specific circumstances:
Payment providers
Only the information necessary to confirm transactions is shared with payment providers such as bKash, Nagad, and Rocket. They are also bound by their own privacy policies.
Technology partners
We work with a number of technology companies to keep our platform running (hosting, security). They are limited to their designated functions and may not use your information for their own purposes.
Legal Reasons
Disclosing information to law enforcement in response to court orders, regulatory directives, or serious criminal investigations is a legal obligation. In such cases, we share only the minimum data necessary.
Btd22 never sells or shares your data with advertising companies, marketing agencies, or data brokers.
How We Protect Your Data
Btd22 adheres to the highest industry standards to protect your data. Our security measures are continuously updated and improved.
- Transport Layer Security (TLS): All communication between the website and your device is encrypted
- Password Hashing: Your password is stored as a hash — no one can read it directly
- Firewall & IDS: Measures to prevent unauthorized access and cyberattacks
- Data backup: Regular encrypted backups are stored in secure locations
- Staff Training: btd22 staff receive regular training on data protection
- Access Control: Only authorized personnel have access to specific data
No one can guarantee 100% security on the internet. If a security issue is detected, we take immediate action and notify all affected users.
Cookies & Tracking Technologies
A cookie is a small text file stored on your device. It helps btd22 recognise you and deliver a better experience. Here's a clear breakdown of which cookies we use and what they do:
You can disable optional cookies at any time through your browser settings. However, disabling essential cookies may cause certain features to stop working properly.
How Long We Retain Your Data
Btd22 does not retain your data indefinitely. A specific retention period is defined for each type of information:
- Account information: For as long as your account remains active, and for 5 years after closure (for legal purposes)
- Transaction Records: 7 years (in compliance with financial regulations)
- Customer support chat: 2 years
- Gaming history: For the duration of the account + 2 years
- Logs & Security Data: 1 year
- Marketing consent records: 3 years after unsubscribing
Once the retention period expires, data is permanently deleted or fully anonymized.
Your Rights Over Your Data
You have important rights regarding your data at btd22. To exercise any of these rights, please get in touch with us.
Right to Access
You have the right to know what information we hold about you.
Right to rectification
You may request correction of any inaccurate or outdated information.
Right to erasure
You may request that your data be deleted under certain conditions.
Right to Restrict Processing
In certain cases, you may request that the processing of your information be restricted.
Right to Portability
You can request your data in a portable format (CSV/JSON).
Right to object
You may object to your information being used for marketing purposes.
To exercise any of the rights listed above, Help Centeror reach us directly at support@btd22.co. We aim to respond within 30 days.
Children's privacy protection
Btd22 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect data from minors.
If we have reason to believe a user is under 18, their account is immediately suspended and all associated data is deleted.
If a parent or guardian becomes aware that their child is using btd22, please contact us immediately — we will take prompt action.
Policy Changes & Updates
Btd22 may update this Privacy Policy as needed. For any significant changes, we will post a clear notice on the platform and send an SMS to your registered mobile number.
Continued use of the platform after any changes constitutes your acceptance of the updated policy. The date of the most recent update will always be displayed at the top of this page.
Privacy Contact
For any privacy-related questions, requests, or complaints, please get in touch with us:
- Email: privacy@btd22.co
- General Support: support@btd22.co
- Live chat: Click the chat icon in the bottom-right corner of the website
- Help Center: Help Center Page
Privacy-related requests are typically resolved within 7–14 business days.
Privacy FAQ
This Privacy Policy was last updated on 1 January 2026was last updated. For any further questions, Help Center or FAQ See our Terms & Conditions and Responsible Gaming policy as well.